Boyd County Community Services Office, Northeast Kentucky Community Action Agency

Special Notes/Funding

The application period for the LIHEAP Winter Crisis program is January 9 through March 31, 2024, or until funds are depleted. This crisis program provides assistance to eligible households experiencing a home heating crisis across various fuel types, including electric, natural gas, propane, coal, wood and fuel oil. Winter Crisis requires a disconnect notice, past due bill or eviction notices.

Description

Provides electric service payment assistance programs that help pay the electric bills of people whose electricity has been or is at risk of being disconnected, or provides non-emergency subsidy programs in which households receive predetermined amounts that are sent directly to their utility provider.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

Please bring with you or include in application: * Picture ID of applicant * Social Security cards or Permanent Resident cards of all household members, including children * Birth dates of all household members * Proof of all household income (of all members) from the preceding month * Most current electric bill, or a statement from your landlord if electric expenses are included in your rent, or a statement from the utility company if you participate in a pre-pay program * For Winter Crisis assistance, must bring a disconnect or past due notice; or if rent includes heat, a copy of the lease and eviction notice; or if in a pre-pay electric program, must bring a statement from the utility company showing 10 days or less of electric service remains * For LIHEAP Fall Subsidy or Winter Crisis, the account number and name on the account for main heating fuel sources and electric bill

Eligibility

Must have/meet: * Resident of Boyd County * Household income guidelines required by the energy assistance program

Fees

Free

Intake Procedure

Call ahead to make sure applications are currently being accepted for the type of utility assistance needed, in order to avoid unnecessary office visits, since program funding can run out

Geography Served

Telephone Numbers

Special Notes/Funding

The application period for the LIHEAP Winter Crisis program is January 9 through March 31, 2024, or until funds are depleted. This crisis program provides assistance to eligible households experiencing a home heating crisis across various fuel types, including electric, natural gas, propane, coal, wood and fuel oil. Winter Crisis requires a disconnect notice, past due bill or eviction notices.

Description

Provides gas service payment assistance programs that help pay the natural gas bills of people whose gas has been or is at risk of being shut off or provides non-emergency subsidy programs in which households receive predetermined amounts that are sent directly to their utility provider.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

Please bring with you or include in application: * Picture ID of applicant * Social Security cards of all household members, including children * Birth dates of all household members * Proof of all household income (of all members) from the preceding month * Most current natural gas bill, or a statement from your landlord if gas expenses are included in your rent, or a statement from the utility company if you participate in a pre-pay program * For Winter Crisis assistance, must bring a disconnect or past due notice; or if rent includes heat, a copy of the lease and eviction notice * For LIHEAP Fall Subsidy or Winter Crisis, the account number and name on the account for main heating fuel sources and electric bill

Eligibility

Must have/meet: * Resident of Boyd County * Household income guidelines required by the energy assistance program

Fees

Free

Intake Procedure

Call ahead to make sure applications are currently being accepted for the type of utility assistance needed, in order to avoid unnecessary office visits, since program funding can run out

Geography Served

Telephone Numbers

Special Notes/Funding

The transportation service of Northeast Kentucky Community Action Agency cannot be provided to some residents of Boyd and Greenup Counties based on the person's address if the location falls within the territory of another urbanized transit system such as the Ashland Bus System. Call 800-817-4443 if there are questions about availability of service in a particular area.

Description

Provides flexibly scheduled, curb-to curb or door-to-door transportation services for the general public that can take riders to locations such as school, work, adult and childcare centers, medical facilities and recreational destinations. Patrons generally live in a rural area not served by a public transit system. The bus service can also provide clients with a connection to the Greyhound Bus stop in Ashland, KY as well as a connection to get to the Lexington, KY Bluegrass Airport.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

No documentation required

Eligibility

Must be a resident of the service area

Fees

Varies based on miles traveled with money collected at time of service and correct change required, call for more information

Intake Procedure

Call to schedule trip at least 24 hours in advance

Offered Outside of Physical Location

Yes

Geography Served

Contact

Telephone Numbers

Special Notes/Funding

The application period for the LIHEAP Winter Crisis program is January 9 through March 31, 2024, or until funds are depleted. This crisis program provides assistance to eligible households experiencing a home heating crisis across various fuel types, including electric, natural gas, propane, coal, wood and fuel oil. Winter Crisis requires a disconnect notice, past due bill or eviction notices.

Description

Provides heating fuel payment assistance programs that help pay the heating costs of people in crisis whose heating fuel or utility is at risk of being disconnected or provides non-emergency subsidy programs in which households receive predetermined amounts that are sent directly to their utility provider. Heating fuels/utilities may include electricity, natural gas, coal, wood, propane, kerosene or fuel oil.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

Please bring with you or include in application: * Picture ID of applicant * Social Security cards of all household members, including children * Birth dates of all household members * Proof of all household income (of all members) from the preceding month * Most current heating fuel bill, or a statement from your landlord if heating expenses are included in your rent, or a statement from the heating fuel vendor if you participate in a pre-pay program * For LIHEAP Fall Subsidy or Winter Crisis, the account number and name on the account for main heating fuel sources and electric bill * For Winter Crisis assistance, must bring any disconnect, termination, past due or final notice; or if rent includes heat, a copy of the lease and eviction notice

Eligibility

Must have/meet: * Resident of Boyd County * Household income guidelines required by the energy assistance program

Fees

Free

Intake Procedure

Call ahead to make sure applications are currently being accepted for the type of utility assistance needed, in order to avoid unnecessary office visits, since program funding can run out

Geography Served

Telephone Numbers

Special Notes/Funding

Services are provided by the Community Collaboration for Children program offered by the Northeast Kentucky Community Action Agency.

Description

Provides parenting education in the family setting as well as in-home services that address the children's physical, mental, emotional and educational needs. Promotes family safety and stability by improving parenting skills, reducing parent stress and isolation, encouraging parent involvement in children's learning, improving family communication, decreasing risky behavior in children and providing greater access to community resources.

Hours

Irregular - call for appointment

Required Documents

No documentation required

Eligibility

Must have/meet: * Families with children residing in Boyd, Carter, Elliott, Greenup or Lawrence Counties * Children must still reside in the home in which the caregiver still maintains legal custody * No domestic abuse or currently active problems with substance abuse can be present in the home * The family cannot have an ongoing DCBS case * Voluntary participation required with family consent given

Fees

Free

Intake Procedure

Referrals can be made by any community partner, DCBS, or a family can refer themselves by calling for appointment

Offered Outside of Physical Location

Yes

Geography Served

Contact

Telephone Numbers

Special Notes/Funding

The Health Benefit Assisters Program of Northeast Kentucky Community Action Agency, also known as NKCAA Kynect Program. For more information, the program's website is at nkcaa-kynect.com/ and email address is nkcaa.kynect@gmail.com

Description

Provides in-person assistance by trained staff known as kynectors to help people apply for healthcare insurance through the State-Based Marketplace, and when eligible, apply for health insurance premium assistance, Medicaid, or the Kentucky Children's Health Insurance Program. Kynectors can also help people begin an application for SNAP or CCAP, recertify benefits or report changes in information.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

Documents as requested during application process

Eligibility

Residents of Boyd County

Fees

Free

Intake Procedure

Call, text or email to schedule an appointment

Offered Outside of Physical Location

Yes

Geography Served

Contact

Telephone Numbers

Special Notes/Funding

Free non-emergency medical transportation is only provided to military veterans. Non-military individuals are charged a fee for paratransit service to medical facilities based on the miles traveled. Service cannot be provided to some residents of Boyd and Greenup Counties based on the person's address if the location falls within the territory of another urbanized transit system such as the Ashland Bus System. Call 800-817-4443 if there are questions about availability of service in a particular area.

Description

Provides military veterans transportation to VA hospitals/medical facilities at no charge for medical appointments or for other non-emergency medical needs. Clients are picked up at their point of origin and taken to their destination as opposed to using a fixed route service.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

Please bring with you: * Proof of military service-DD214

Eligibility

Residents of Boyd County who are military veterans

Fees

Free

Intake Procedure

Call to schedule transportation to appointment at least 72 hours in advance

Offered Outside of Physical Location

Yes

Geography Served

Contact

Telephone Numbers

Special Notes/Funding

No funding is currently available for water bill payment assistance.

Description

Provides assistance paying the water and/or wastewater service expenses of eligible low-income households.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

Please bring with you at time of application: * Proof of Social Security Number or Permanent Resident Card for each member of the household * Proof of all household income (of all members) from the preceding month * Current water service bill, or a statement from your landlord if water is included in your rent, or a statement from the utility company if you participate in a Pre-Pay program

Eligibility

Kentucky residents who meet household income guidelines required by the program

Fees

Free

Intake Procedure

Walk-in or call ahead to make sure applications are currently being accepted for the type of utility assistance needed, in order to avoid unnecessary office visits, since program funding can run out

Geography Served

Telephone Numbers

Special Notes/Funding

The application cannot be completed unless the client has brought all of the required documents to the appointment for the application process. Applications are typically completed at the Community Services/LIHEAP Office in the county where the client resides.

Description

Provides assistance to help low-income homeowners or renters lower utility costs and reduce energy waste by making their homes more energy efficient, as well as make minor home repairs for health and safety reasons. Trained inspectors and crews retrofit housing for eligible families if initial inspection determines the dwelling can be adequately modified. The work includes installing insulation, air sealing, door weather stripping, window caulking, seal and insulate duct work, and replacing heating equipment where necessary.

Hours

Mon-Fri 8:00 am-4:30 pm (EST)

Required Documents

Documents as requested when appointment is scheduled

Eligibility

Must have/meet: * Must be resident of service area * Must meet household income guidelines which are up to 200 percent of the Federal poverty guidelines * If renter, must have written approval of landlord

Fees

Free

Intake Procedure

Please call for information regarding the required documents which must be presented at the time of application before scheduling an appointment to complete the application

Geography Served

Telephone Numbers