Community and Resident Services, Lexington Fayette Urban County Government

Address

498 Georgetown Street
Lexington, KY 40508

(859) 300-5300

http://lexingtonky.gov/index.aspx?page=314

AKA:

Adult and Tenant Services, Lexington Fayette Urban County Government

Description:

Provides emergency financial assistance for residential utility Costs. Offers services to empower and benefit venerable residents in maintaining independence and meeting basic human needs. The Representative Payee Program provides financial management to adults who are in need of a payee.

Hours:

Mon-Fri 9:00 am-4:00 pm (EST)

Handicap Accessible?

Yes

Is Shelter?

No

Date of Official Change:

August 27, 2020

Address Listings

Physical (Primary)

498 Georgetown Street
Lexington, KY 40508

Contacts

Connie Godfrey

Primary Contact

Community and Resident Services Director

(859) 300-5300

cgodfrey@lexingtonky.gov

Phone Numbers

Main

(859) 300-5300

Fax

(859) 255-0926

Legal Status:

Public-City

Description

Offers services to empower and benefit vulnerable residents with maintaining independence and meeting basic human needs. Services include programmatic and service referrals, social services client assessment, case management and counseling and crisis intervention.

Hours

Tue-Wed 8:00 am-5:00 pm (EST)

Required Documents

Documents as requested by agency

Eligibility

Call for more information

Fees

Free

Intake Procedure

Appointment required, please call

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

  • Kentucky
    • Fayette County

    Telephone Numbers

    Number:
    859-255-0926
    Type:
    Voice
    Name:
    Fax
    Number:
    859-300-5300
    Type:
    Voice
    Name:
    Main
    Edit Service DetailsClick here to see this service (PH-1000) and related services within the Service Tree.

    Description

    Provides electric service payment assistance to persons in need. Maximum assistance is $400. Amount subject to change.

    Hours

    Mon-Fri 8:00 am-5:00 pm (EST)

    Required Documents

    Please bring with you: * Picture ID * Social Security cards for household * Proof of residency for 12 consecutive months * Proof of household income * Copy of electric disconnect/shut-off notice issued in last 30 days

    Eligibility

    Must have/meet: * Resident of Fayette County for 1 year * Income at or below 40% AMI * Not received emergency financial assistance within the past 36 months * At risk of loss of utilities or housing (disconnect notice, 7-day/eviction notice) * Utility must have not already been disconnected or unable to assist with reconnecting utilities. * Utilized all personal resources

    Fees

    Free

    Intake Procedure

    Appointment required, please call

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

    • Kentucky
      • Fayette County

      Telephone Numbers

      Number:
      859-300-5300
      Type:
      Voice
      Name:
      Main
      Edit Service DetailsClick here to see this service (BV-8900.9300-180) and related services within the Service Tree.

      Description

      Provides verification for individuals and households applying for food through God's Pantry.

      Hours

      Mon-Fri 8:00 am-5:00 pm (EST)

      Required Documents

      Call for more information

      Eligibility

      Must have/meet: * Resident of Fayette County * Income guidelines

      Fees

      Free

      Intake Procedure

      Call for more information

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

      • Kentucky
        • Fayette County

        Contact

        Name:
        Connie Godfrey
        Title:
        Community and Resident Services Director
        Phone:
        859-300-5300
        Email:
        cgodfrey@lexingtonky.gov

        Telephone Numbers

        Number:
        859-300-5300
        Type:
        Voice
        Name:
        Main
        Edit Service DetailsClick here to see this service (BD-1850) and related services within the Service Tree.

        Special Notes/Funding

        Effective Monday, March 2, individuals can secure an appointment by calling between 8:00 am-5:00 pm daily for emergency financial assistance with rent/mortgage and/or utility costs. Individual needs to call and leave a clear voice message with their name, contact number and description of need. Staff will return the call to schedule an appointment.

        Description

        Provides gas service payment assistance to persons in need. Maximum assistance is $400. Amount subject to change.

        Hours

        Mon-Fri 8:00 am-5:00 pm (EST)

        Required Documents

        Please bring with you: * Picture ID * Social Security cards for household * Proof of residency for 12 consecutive months * Proof of household income * Copy of gas disconnect/shut-off notice issued in last 30 days

        Eligibility

        Must have/meet: * Resident of Fayette County for 1 year * Income at or below 40% AMI * Not received emergency financial assistance within the past 36 months * At risk of loss of utilities or housing (disconnect notice, 7-day/eviction notice) * Utility must have not already been disconnected or unable to assist with reconnecting utilities. * Utilized all personal resources

        Fees

        Free

        Intake Procedure

        Appointment required, please call

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

        • Kentucky
          • Fayette County

          Telephone Numbers

          Number:
          859-300-5300
          Type:
          Voice
          Name:
          Main
          Edit Service DetailsClick here to see this service (BV-8900.9300-250) and related services within the Service Tree.

          Description

          Provides heating fuel service payment assistance to persons in need. Maximum assistance is $400. Amount subject to change.

          Hours

          Mon-Fri 8:00 am-5:00 pm (EST)

          Required Documents

          Please bring with you: * Picture ID * Social Security cards for household * Proof of residency for 12 consecutive months * Proof of household income * Copy of heating/fuel disconnect/shut-off notice issued in last 30 days

          Eligibility

          Must have/meet: * Resident of Fayette County for 1 year * Income at or below 40% AMI * Not received emergency financial assistance within the past 36 months * At risk of loss of utilities or housing (disconnect notice, 7-day/eviction notice) * Utility must have not already been disconnected or unable to assist with reconnecting utilities. * Utilized all personal resources

          Fees

          Free

          Intake Procedure

          Appointment required, please call

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

          • Kentucky
            • Fayette County

            Telephone Numbers

            Number:
            859-300-5300
            Type:
            Voice
            Name:
            Main
            Edit Service DetailsClick here to see this service (BV-8900.9300-300) and related services within the Service Tree.

            Description

            Provides advice with landlord/tenant issues based on the Uniform Residential Landlord and Tenant Act.

            Hours

            Mon-Fri 8:00 am-5:00 pm (EST)

            Required Documents

            Call for more information

            Eligibility

            Must be resident of Fayette County

            Fees

            Free

            Intake Procedure

            Please call

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

            • Kentucky
              • Fayette County

              Telephone Numbers

              Number:
              859-300-5300
              Type:
              Voice
              Name:
              Main
              Edit Service DetailsClick here to see this service (FT-4500) and related services within the Service Tree.

              Description

              Provides mortgage payment assistance to individuals in danger of eviction. Maximum assistance is $400.

              Hours

              Mon-Fri 8:00 am-5:00 pm (EST)

              Required Documents

              Please bring with you: *Picture ID *Social Security cards for household *Proof of residency for 12 consecutive months *Proof of household income *Eviction notice, forcible detainer or statement (ledger) from your mortgage company showing past due housing cost issued in last 30 days

              Eligibility

              Must have/meet: *Resident of Fayette County for 1 year *Income at or below 40% AMI *Not received emergency financial assistance within the past 36 months *At risk of loss of utilities or housing (disconnect notice, 7-day/eviction notice) *Utilized all personal resources

              Fees

              Free

              Intake Procedure

              Appointment required, please call

              Languages

              Language line available

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

              • Kentucky
                • Fayette County

                Telephone Numbers

                Number:
                859-300-5300
                Type:
                Voice
                Name:
                Main
                Edit Service DetailsClick here to see this service (BH-3800.5000) and related services within the Service Tree.

                Description

                Assists clients who are temporarily displaced from their homes due to housing code violations. Eligible costs include temporary hotel expense and storage costs while the current residence is being repaired or renovated.

                Hours

                Mon-Fri 9:00 am-4:00 pm (EST)

                Required Documents

                Please bring with you: *Picture ID *Copy of letter from code enforcement stating property is condemned

                Eligibility

                Must have/meet: *Resident of Fayette County *Letter stating the property is condemned

                Fees

                Free

                Intake Procedure

                Walk-in or call

                Languages

                Language line available

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                • Kentucky
                  • Fayette County

                  Telephone Numbers

                  Number:
                  859-300-5300
                  Type:
                  Voice
                  Name:
                  Main
                  Edit Service DetailsClick here to see this service (BH-3900.7000) and related services within the Service Tree.

                  Description

                  Provides rent payment assistance to individuals in danger of eviction. Maximum assistance is $800. Amount subject to change.

                  Hours

                  Mon-Fri 8:00 am-5:00 pm (EST)

                  Required Documents

                  Please bring with you: * Picture ID * Social Security cards for household * Proof of residency for 12 consecutive months * Proof of household income * Rental Lease * Eviction notice, forcible detainer or statement (ledger) from your landlord showing past due housing cost issued in last 30 days

                  Eligibility

                  Must have/meet: * Resident of Fayette County for 1 year * Income at or below 40% AMI * Not received emergency financial assistance within the past 36 months * At risk of loss of utilities or housing (disconnect notice, 7-day/eviction notice) * Utilized all personal resources

                  Fees

                  Free

                  Intake Procedure

                  Appointment required, please call

                  Languages

                  Language line available

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                  • Kentucky
                    • Fayette County

                    Contact

                    Name:
                    Connie Godfrey
                    Title:
                    Community and Resident Services Director
                    Phone:
                    859-300-5300
                    Email:
                    cgodfrey@lexingtonky.gov

                    Telephone Numbers

                    Number:
                    859-300-5300
                    Type:
                    Voice
                    Name:
                    Main
                    Edit Service DetailsClick here to see this service (BH-3800.7000) and related services within the Service Tree.

                    Description

                    Provides financial management to adults who are in need of a payee or are required by the Social Security Administration office to have a payee. Additional services under this program include budgeting and paying bills to meet clients’ basic needs.

                    Hours

                    Irregular - call for details

                    Required Documents

                    Documents as requested by agency

                    Eligibility

                    Referral required

                    Fees

                    Free

                    Intake Procedure

                    Referral required, can be from a social worker or case manager

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                    • Kentucky
                      • Fayette County

                      Contact

                      Name:
                      Connie Godfrey
                      Title:
                      Community and Resident Services Director
                      Phone:
                      859-300-5300
                      Email:
                      cgodfrey@lexingtonky.gov

                      Telephone Numbers

                      Number:
                      859-300-5300
                      Name:
                      Main
                      Edit Service DetailsClick here to see this service (DM-7000) and related services within the Service Tree.

                      Special Notes/Funding

                      Also see Sewer and landfill user fee program under Trash/Recycling Service Payment Assistance. A qualified client may receive up to 50 or 30 percent grant for the cost of the sewer usage and/or water quality management fee and 50 percent of the landfill fee.

                      Description

                      Provides assistance for residents who risk service disconnection due to delinquent LexServ billing accounts. The program pays 25% of the customer’s total bill and are set up on a monthly installment plan to assist paying the remaining balance to LEXserv.

                      Hours

                      Mon-Fri 8:00 am-5:00 pm (EST)

                      Required Documents

                      Please bring with you: * Driver’s License/Picture ID (for everyone 18 years old or older) * Social Security cards for everyone in household * Verification of entire household income by 3 most recent paystubs, SSI/SSDI, child support or benefit award letter * Shut-off /default notice * Receipt of $56 reconnect service payment, if applicable * LexServ bill

                      Eligibility

                      Must meet the 150% of the FPG and one of the following: * 10-day notice * Defaulted payment with LexServ * LexServ Service is disconnected for non-payment * LexServ service is in collections

                      Fees

                      Free

                      Intake Procedure

                      Appointment required, please call

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                      • Kentucky
                        • Fayette County

                        Telephone Numbers

                        Number:
                        859-300-5300
                        Type:
                        Voice
                        Name:
                        Main
                        Edit Service DetailsClick here to see this service (BV-8900.9300-800) and related services within the Service Tree.

                        Special Notes/Funding

                        Sewer and landfill user fee program. A qualified client may receive up to 50 or 30 percent grant for the cost of the sewer usage and/or water quality management fee and 50 percent of the landfill fee.

                        Description

                        Provides financial assistance for residents who are participants in the sewer and landfill program. The program will pay a portion of the customer’s monthly sewer, water quality management fee and landfill fee owed to LEXserv. Clients must recertify each year to continue receiving monthly discounts.

                        Hours

                        Mon-Fri 8:00 am-5:00 pm (EST)

                        Required Documents

                        Please bring with you: * Driver's License/Picture ID for everyone 18 years old or older * Social Security cards for everyone in household * Verification of entire household income by 3 most recent paystubs, SSI/SSDI, child support or benefit award letter * LexServ bill

                        Eligibility

                        Must have annual income equal to or less than 125 percent of the poverty income levels set forth in the poverty guideline chart

                        Fees

                        Free

                        Intake Procedure

                        Appointment required, please call

                        Offered Outside of Physical Location

                        Yes

                        Geography Served

                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                        • Kentucky
                          • Fayette County

                          Telephone Numbers

                          Number:
                          859-255-0926
                          Type:
                          Voice
                          Name:
                          Fax
                          Number:
                          859-300-5300
                          Type:
                          Voice
                          Name:
                          Main
                          Edit Service DetailsClick here to see this service (BV-8900.9300-860) and related services within the Service Tree.

                          Special Notes/Funding

                          Program guidelines and eligibility requirements are subject to change.

                          Description

                          Provides water service payment assistance to persons in need. Maximum assistance is $400. Community & Resident Services has partnered with the Dollar Energy Fund, Inc. and now offers assistance through the H2O – Help Others Programs. The H20 – Help to Others Program assists eligible utility customers with their Kentucky American Water bills. Customers may be eligible to receive a grant that’s applied directly to their utility bill.

                          Hours

                          Mon-Fri 8:00 am-5:00 pm (EST)

                          Required Documents

                          Please bring with you: * Picture ID * Social Security cards for household * Proof of residency for 12 consecutive months * Proof of household income * Copy of water disconnect/shut-off notice issued in the last 30 days

                          Eligibility

                          Must have/meet: * Resident of Fayette County for 1 year * Income at or below 40% AMI * Not received emergency financial assistance within the past 36 months * At risk of loss of utilities or housing (disconnect notice, 7-day/eviction notice) * Utility must have not already been disconnected or unable to assist with reconnecting utilities. * Utilized all personal resources

                          Fees

                          Varies based on eligibility

                          Intake Procedure

                          Appointment required, please call

                          Geography Served

                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                          • Kentucky
                            • Fayette County

                            Telephone Numbers

                            Number:
                            859-300-5300
                            Type:
                            Voice
                            Name:
                            Main
                            Edit Service DetailsClick here to see this service (BV-8900.9300-950) and related services within the Service Tree.

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